Beware of Rice Digital!
Think twice before buying anything from Rice Digital, a store for Japanese video games! I bought the “Steins; Gate 0 Amadeus Edition” from them. The extras are quite neat, however the gaming disc was missing in the box. Something like that can happen, I guess. However, they subsequently ignored all my emails to their support email address. What kind of customer service is that?
I guess I now have to search eBay for used versions of a PlayStation 4 gaming disc of “Steins; Gate 0” since I certainly won’t give this dishonest business any more money! (The publisher PQube was also unhelpful.)
Update [6 June 2017]: All right. Finally, someone from Rice Digital talked to me on Facebook and they’re now sending me a disc.
This is really a common problem in today’s world of business. Many companies offer very good products and services. But better pray to God that nothing goes wrong. Because in that case, it will often be an absolute pain in the ass until the issue gets resolved. Nobody is quite as bad as internet service providers in this regard, of course.
Just making sure that you didn’t purchase this:
http://www.ricedigital.co.uk/store/steains-gate-0-amadeus-edition-collectors-box
There is definitely a version of it that does not contain the game.
CrimsonCoder wrote:
No, I ordered this one: http://www.ricedigital.co.uk/store/steins-gate-0-ps4-amadeus-edition-collectors-edition
But since they apparently also sell a version without a gaming disc, the error of them sending me a version without one suddenly becomes much more understandable.
@ Novil:
Since this is an online order, I assume you paid by card. Have you tried filing a dispute through your bank to recover the money?
@ Novil:
I’ve ordered many things from rice digital including the aforementioned Amadeus Edition of Steins gate. They were present at the MCM Comic Con’s, certainly the ones in London, they were at last Octobers and the one just passed a few weeks ago.
Their lack of a reply to your enquiries surprises me, I assume it was via the helpdesk website or direct email to support@. I would really recommend trying to phone them on 0117 318 1699 between 10am-2pm BST, and punting a tweet their way way too; publicly if necessary. I hope you get your game disk sent out, and this blog post can have a happy ending.
P.S. Stein’s Gate is awesome… as you know. 😀
Seeing as your blog post was in your feed, I’ve looped them into that via a retweet. I do hope you’ll update this post when it’s resolved.
@ anon:
Disputing through the bank (or paypal) will almost always get a response from the vendor. Dealing with those disputes is time consuming and they vendor typically wants to resolve them asap.
Update [6 June 2017]: All right. Finally, someone from Rice Digital talked to me on Facebook and they’re now sending me a disc.
This is really a common problem in today’s world of business. Many companies offer very good products and services. But better pray to God that nothing goes wrong. Because in that case, it will often be an absolute pain in the ass until the issue gets resolved. Nobody is quite as bad as internet service providers in this regard, of course.
@ Novil:
Sooooo…
You get zee disc? Awesome.